After-sales Process
After-sales Process
(1)
Provide the photos or videos to SUNPOLE sales.
(2)
Analysis the quality problem by SUNPOLE engineer.
(3)
Inform customers the quality problem and solution.
(4)
Technical support on line and provide the new product for customers’ replacement.
Your Questions. Our Answers
Frequently Asked Questions
You will find answers to all of your most common hardware Services related
questions located here.
We are solar system manufacturer and our cumulative cooperative installed capacity reached 2GW+.
A1)For Sample: 1-2Days ;
A2)For small Orders: 3-5Days;
A3)For mass Orders:7-15Days;
Anyway, It depend on order qty and payment time.
We offer spare parts accordingly and English-speaking engineer offer online service. Most of our products can assure you 2 years replacement warranty.
We have the professional engineer team which can design and develop the mould to arrive different customer requirements. We also have the professional sales team to offer good service from pre-sale to after-sale.
Yes, we can supply free samples for all client but clients should take charge of the freight.
We accept OEM with your authorization.
We have TÜV, CE, CB etc.
